Product not delivered? Didn’t receive a service as contracted? Before escalating an issue, we recommend contacting the seller first. They will be much better equipped to troubleshoot and answer your questions quickly. However, if you are unable to get a response from a shop owner, open a case through email@example.com. Opening a case lets BizX track the resolution process and enables us to step in and help. Get started here to resolve the issue.
1. Contact the Seller
Give them an opportunity to fix it.
2. No Resolution?
Open a case with BizX.
BizX will investigate the case.